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Frequently Asked Questions

Care and Maintenance



Contact Us

Email: customerservice@spicestogo.com
 
Phone: (541) 732-0554
   
 

Frequently Asked Questions

   

How can I get more information on a product?

If you desire more information than is shown, or have any questions regarding a product, please contact us via email.

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What if I want to return my order?

If, for any reason your purchase does not meet your expectations, you can simply return it in re-sellable condition within 30 days for an exchange or refund. Please note shipping costs are non-refundable.

Please contact us via email to arrange for shipping infomation. customerservice@spicestogo.com

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What if I have a problem while placing an order online?

If for any reason you have difficulty placing your order online please contact us via email or call us at (541) 732-0554 and we will be happy to complete your order.

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Can I make changes to my order after it's been submitted?

We are happy to attempt to cancel or change an order, however we cannot do so once it has shipped. If you would like us to cancel or change an order, please contact us via email and we will do our best to accommodate you.

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Will I be charged sales tax?

Spices to Go is located in the Oregon which does not collect sales tax. All orders are tax free.

Is it safe to use my credit card at Spices to Go?

Yes. All payments and private information, including credit card numbers are encrypted for your security. PayPal utilizes Secure Socket Layer "SSL" 128-bit encryption to ensure the safety of your shopping experience.

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How much will I be charged for shipping?

Standard Delivery (3-7 business days)

Order Total Standard Delivery
$0-25.00 $4.95
$25.01-50.00 $5.95
$50.01-100.00 $7.95
$100.01-200.00 $10.95
$200.01 and over $14.95

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How long will it take to receive my order?

All orders will be shipped in approximately 5 business days from order. For delivery in the continental U.S. delivery should be expected to arrive within 12 business days.

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Do you share my name, email, or postal address to other companies?

No. We know that you value your privacy. Our shopping cart uses the Secure Sockets Layer protocol (SSL) with 128bit encryption.

 

Care and Maintenance

    Carrier:

For lightly soiled carrier, use a spray cleaner or mild detergent and water.

For more serious cleaning launder with mild detergent in cold water on gentle cycle and hang dry.

To help keep your spice carrier clean be sure to wipe the bottle threads clean before securing the cap. The bottles are leak proof, however if oil or other liquid is left on the threads of the bottle or cap it may be possible for that small amount of liquid to soil the carrier.

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Bottles: General cleaning

  • Soak in warm soapy water
  • Soak in warm water with lemon
  • Soak in warm water with baking soda
  • Wash in dishwasher, top shelf (away from the heating element)
  • Over time, staining may occur in the bottles. To remove stubborn stains:

    • Fill the bottle with a mixture of 1 tablespoon bleach to every cup of water.
    • Let it stand overnight.
    • Wash thoroughly with warm soapy water or in dishwasher, top shelf (away from the heating element).

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